3 tempat kerja aku yang sekarang dan yang sebelum ni melibatkan kerja 24jam. I read in an article somewhere about a guy who heads a BIG hotel chain saying that there are only 3 establishments that operate 24hours a day, 7days a week and apart from hotels, they are the airport and hospitals.
I've been to them all.
Aku ni destined to work at 24hour joints ke?
I just realised that fact today. I guess it's a good exposure for me to know the sensitivity of these areas.
In airports, they're very much concerned about electronics and passanger safety. Comfort comes after safety. Anyone operating in the airports must perform tasks in a safe and orderly manner. All things flying takes precedent in permission, to things stuck on the ground. All things on the ground must be solid and firmly grounded. They cannot be given wings to fly.. (haha.. tak funny ke?? :() All communication must be proper and according to certain format. There are callsigns, authority and the what nots. Paper trail must exist.
In hospitals, they're very much concerned with patients' welfare. Sakit mesti sembuh balik. Sakit sangat, mesti layan dulu. Cleanliness is priority. Comfort is after a lot of other things. Well, at least so in government hospitals. Procedures must be attended to but in certain cases of emergencies, some paper trails can come after all the work is done. Things that exist must work. If things don't work, hide them! hehe..
In hotels pulak, comfort is at the top. Comforting to the eyes, to the mind, to the senses, it all plays a HUGE role. Guests should not be made to see people doing work but if they must, only minimally. Cleanliness is also important though not necessarily to a hospital-like condition.
These 3 places offer different products and expect different attentions. They consider different circumstances as emergency and urgent. Hospitals consider fungal growth a problem. Hotels don't, unless if it's clearly visible. Airports don't either. Airports consider fused lights an emergency and has to be rectified immediately but hospitals and hotels don't. Hotels consider a breakdown in the airconditioning system an emergency but hospitals and airports don't.
Nasib baik aku tak payah kerja kat 3 3 tempat tu serentak. Boleh tumbuh uban rambut pakcik kalau gitu.
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